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Complaints

If something has gone wrong, tell us. We'd rather hear about it and put it right.

Last updated 28 October 2026.

How to complain

Email info@hvrgroupltd.com with “Complaint” in the subject, or call 07460 145145. Tell us what happened, which job it relates to and what you'd like us to do.

What happens next

  1. We acknowledge your complaint within 5 working days.
  2. The founder looks into it personally.
  3. We give you a full written response within 20 working days. If we need longer, we tell you why and when you'll hear from us.

If you're still not satisfied

If your complaint is about the professional conduct of a chartered civil engineer, you can raise it with the Institution of Civil Engineers. If it's about how we've handled your personal data, you can complain to the Information Commissioner's Office. Disputes under an appointment follow the dispute terms in that appointment.